Our Customer Service Charter
To demonstrate our commitment to our customers, we will:
- Deliver a warm, friendly service at all times, leaving our customers with a positive experience.
- Respond to all enquiries in a timely manner.
- Communicate with a personal touch where appropriate.
- Never accept near enough as good enough and go the extra mile for our customers.
- Ensure staff have the appropriate information to allow them to service customers efficiently.
- Seek and use feedback to challenge and improve our processes.
- Commit to the ongoing learning and development of our people.
The Pegasus customer service charter is our commitment to deliver warm, friendly service at all times, leaving our customers with a positive experience.
We respond to all enquiries in a timely manner and communicate with a personal touch wherever and whenever appropriate.
Our staff never accepts near enough as good enough and seek and use feedback to challenge and improve our processes.
We are committed to the ongoing learning and development of our people and ensuring they have the appropriate information to allow them to service customers efficiently.
