Appeals Policy
Purpose
The purpose of the Appeals Policy is to ensure that appeals are managed fairly, within the required timeframe, and that resolutions are affective.
Scope
This policy affects all Pegasus Training Options staff members involved in receiving, responding to or resolving student or trainee and/or employer appeals.
The following inputs were considered in the development of this policy:
- 2010 VETAB Audit Report
- 2010 Pegasus Training Options Management Reports
Policy
Pegasus Training Options is dedicated to maintaining a supportive and fair environment (in accordance with our Access and Equity Policy), thereby allowing students or trainees to appeal assessment decisions. All appeals will be acted on and addressed in a fair and equitable manner.
An appeal is when a student or trainee is unsatisfied with a decision that has been made (usually, but not limited to, assessment decisions).
All appeals are resolved using a formal process and all students or trainees will have their concerns heard and dealt with, without repercussions to the quality of services provided to them. If required, the process can be extended to include a third party to provide impartial ruling on the resolution.
Each appeal is recorded and formally documented. All details pertaining to the person making the appeal, any investigation involved, and any resolutions will remain private and confidential.
The aim of this policy, and the related procedure, TRA-PRO-COM-Appeals Procedure, is to ensure that all appeals reach a satisfactory outcome for all parties within a sufficient timeframe, and that any improvement requirements raised during the process are assessed and if required, implemented in order to prevent in the future, any problems for other students or trainees.
