City FM provides innovative facilities management solutions that ensure successful, long-term outcomes for its partners.
One of the world’s largest privately-owned facilities management companies, City FM employs more than 13,000 people across four continents.
Providing contractors to leading organisations including Coles, Target, Lifeblood, and mycar, City FM has long prioritised contractor safety management.
Previous systems had not been adopted effectively across its operations, often resulting in shortcuts as the operations team was skipped, and risk was not being managed.
City FM conducted a rigorous process to find a provider to support its contractor safety and compliance business priorities, selecting Pegasus as the best fit.
City FM values collaboration and transparency, and with their focus on long-term, mutually beneficial partnerships, found a compatible partner with us.
Pegasus has quickly become ingrained in the City FM business. If a contractor isn’t accredited in Pegasus, they aren’t sent work orders.
With Pegasus Company Pre-Qualification, City FM contracting companies register their business and upload licences and insurances for verification. The user-friendly platform has been readily adopted by staff, offering the insight into the contractor workforce City FM was seeking.
“We are very precise about our process, and we are process-driven. The Pegasus team have understood that, they’ve taken that on, which I completely appreciate.”
“The greatest benefit of working with Pegasus has been the high level of innovation and features available in their packages that aren’t available in other products we have investigated.”
“I’d check Pegasus two to three times a day. It became a single source of truth for workers and safety on the project.”
"Working alone, the data entry was extremely high. I could spend one or two days entering 100 – 200 certs. The system is automatically updated, and I save two full days of work all up - yesterday I was done within 4 hours.”
“The Pegasus platform allows us to standardise the onboarding and induction of contractors nationally, with the robust system underpinning our contractor management process.”
“Pegasus is now used in managing safety, job planning and reviewing the commercial side of things. Pegasus is now integrated with everything we do.”