Author Archives: Super Admin

The Challenge

BHP is the world’s second largest mining company and Australia’s fourth-largest company by revenue. BHP Mt Arthur Coal is the largest coal production site in the NSW Hunter Valley, producing coal for the energy sector.

In a highly regulated, high-risk industry, BHP recognised inconsistencies around contractor management – a lack of clarity about worker roles and responsibilities, and inadequate critical controls to manage risk.

This inconsistency, and legislative requirements, triggered BHP to introduce a global Contractor Management Framework to standardise contractor engagement and safety.

“We needed to know contractor safety was being appropriately managed,” said Laurentiu Aldea, Superintendent Site Systems.

The Solution

The Pegasus Contractor Management System underscores BHP’s Requirements for Safety standards, where having the right controls in place to effectively manage safety risks will lead to improved safety outcomes.

“When we researched what was available on the market, there was nothing quite as robust as Pegasus which was able to meet most of our contractor compliance and onboarding needs.”

A Safer Mine

BHP Mt Arthur Coal’s Pegasus solution includes Company Pre-Qualification, where the insurances and licences of contracting companies are collected and verified, and Worker Competency Management, where workers are registered with site roles, supporting competency documents, and appointment letters.

“The same as a driver is required to have a driver’s licence to ensure safety on the roads, a mine worker is required to be trained, authorised and competent to perform their work safely on a mine,” said Laurentiu.

“The Pegasus contractor management system ensures workers are authorised to perform work safely, therefore assisting us in the journey to achieve Zero Harm on our site”.

A 50% Increase In Contractor Compliance

With the safety and compliance of over 3,500 contractors now managed in the Pegasus platform, BHP Mt Arthur Coal has tangible results of the success of the partnership.

“Before implementing the Pegasus Worker Competency module, compliance reporting was sitting at around 25 per cent,” said Laurentiu. “It has since risen to around 75 per cent, a 50 per cent increase in contractor compliance.”

$300,000 A Year Saved

The volume of contractors engaged to work at BHP Mt Arthur Coal meant administrators were working fulltime to manage contractor compliance and onboarding. Substantial savings are now being enjoyed with the Pegasus solution, enabling more people to monitor the data collected, but fewer needed to manually process it.

“Based on the volume of contractors onboarding in each operational department, we have saved two admin resources, which is approximately $300,000 each year,” said Laurentiu.

An Innovation Partnership

The unique features of the Pegasus platform stood out when BHP Mt Arthur Coal was choosing a workforce safety partner, including the alignment of the Pegasus vision and BHP’s needs.

“The greatest benefit of working with Pegasus has been the high level of innovation and features available in their packages that aren’t available in other products we have investigated,” said Laurentiu.

Innovations like the Pegasus Client Portal – providing client’s insight and control in their own portal, linked to data in their contractor system – the Mobile App – for instant compliance checks – and the Asset Management Portal – for compliant equipment – has cultivated a partnership based on continuous improvement.

Australia’s leading terminal operator, Patrick Terminals, launched their complete contractor management solution with Pegasus this week.

As Australia’s largest and most innovative container terminal operator, Patrick Terminals engages a range of contractors across their four ports located around the Australian coastline, operating over four kilometres of quay line with 24 cranes and 130 straddles.

Their previous system for managing contractors was extremely manual, with each port managing contractor onboarding and inductions slightly differently.

Standardising practices to improve health, safety, and environmental outcomes

With safety practices at the forefront of their operations, Pegasus has found a like-minded partner in Patrick Terminals and will manage their contractor safety with a complete workforce management solution.

The introduction of Pegasus will save on administration time and allow for standardised processes across Patrick’s four ports: Brisbane AutoStrad, Sydney AutoStrad, Melbourne, and Fremantle.

“The Pegasus platform allows us to standardise the onboarding and induction of contractors nationally, with the robust system underpinning our contractor management process,” said Ben Meikle, National HSE Manager – Systems and Projects at Patrick Terminals.

Looking at what Pegasus could deliver—ensuring our contractors were inducted, qualified, and competent—directly aligned with our organisational value of Everyone Home Safely, Everyday.

Home Safely

Working in a way that aligns with Patrick’s value Everyone Home Safely, Everyday is a requirement of working at Patrick Terminals. Every employee has an important role in how they conduct their operations. At the end of a shift, day or working week, it is critical that every employee return home safely to their friends, family and loved ones. Through building a strong culture around safety, they are able to better deliver world-class import and export solutions for their clients.

At Patrick Terminals their culture is Everyone Home Safely, Everyday.

Clean User Experience

When looking for a new process to manage the compliance of their contractor workforce, Patrick Terminals chose Pegasus in large part due to our user-friendly software.

“There are several reasons why we chose Pegasus for our contractor management solution. First and foremost, we liked how simple and inviting the user interface is, not just for our staff, but for the contractors who will be using it,” said Ben.

With contractors able to directly upload their qualifications, insurances and documents into the Pegasus platform, the removed administrative burden has allowed for greater one-on-one time with contractors on site.

“This allows our HSE Managers, and Facilities and Procurement Managers to spend more time with our contractors, to be part of toolbox talks and pre-start meetings in order to drive safer outcomes,” said Ben.

At Pegasus, we’re proud to partner with Patrick Terminals in managing their ongoing contractor safety and compliance.

“We’re excited to see how the introduction of Pegasus will allow Patrick to better engage with their contractor base and focus on workforce safety,” said Kieran Offord, Project Manager – Service Delivery at Pegasus.

The Challenge

City FM provides innovative facilities management solutions that ensure successful, long-term outcomes for its partners. One of the world’s largest privately-owned facilities management companies, City FM employs more than 13,000 people across four continents.

Providing contractors to leading organisations including Coles, Target, Lifeblood, and mycar, City FM has long prioritised contractor safety management. Previous systems had not been adopted effectively across its operations, meaning sometimes shortcuts were taken as the operations team was skipped, and risk was not being managed.

City FM conducted a rigorous process to find a provider to support their contractor safety and compliance business priority, selecting the Pegasus pre-qualification platform as the best fit.

The Solution

City FM values collaboration and transparency, and with their focus on long-term mutually beneficial partnerships, have found a compatible partner in Pegasus.

“We are very precise about our process, and we are process-driven. The Pegasus team have understood that, they’ve taken that on, which I completely appreciate,” said Elizabeth Tomic, City FM Process and Compliance Manager.

A Clear Process

Pegasus has quickly become ingrained in the City FM business.

“I feel that once we picked Pegasus and had our own resource within the business, the (contractor onboarding) process is more stringent and thorough than it has ever been” said Elizabeth.

“We have a streamlined process that ensures we do not allocate Work Orders to contractors until they are accredited in Pegasus,” said Elizabeth.

Pegasus Company Pre-Qualification allows City FM contracting companies to have their business registered and upload licences and insurances relevant to their work for verification, prioritising safety and wellbeing and enabling a shared duty of care.

“We do need good processes and good controls in place, because City’s not just a small business anymore,” said Elizabeth.

Support and a Simple Platform

City FM has a dedicated Pegasus Account Manager and a Client Liaison Officer, and Elizabeth says those resources have been invaluable to her and the City FM team.

“I think that understanding of the City business has really helped us, especially for me and the recent New Zealand onboarding.”

“I’ve completely bombarded them, but they’ve been amazing because they know how we function and what we’re trying to achieve.”

The user-friendly Pegasus platform has been readily adopted by staff at City FM, offering the insight into the contractor workforce they were seeking.

“It’s been pretty easy to navigate and get your head around,” said Elizabeth.

“We had a new staff member start recently and she picked it up pretty easily which is good from a user point of view, that it’s not overly complicated.”

Streamlined Onboarding and Managed Risk

“The greatest benefit is the onboarding process,” said Elizabeth, “Putting Pegasus in place before you’re onboarding just make sense.”

City FM also needed certainty – contractors are representing their business.

“If we use contractors that are not correctly licensed and insured, it puts our business at risk. So, the liability sits with us as a business.”

Partnering with Pegasus means there is oversight, going beyond verifying licences and insurances in the system, to the core of safety on client sites and stores.

“The contractors we’re engaging are performing works to a high standard when it comes to safety, and we have this information contained in one easy to use portal that we can refer to all times.”

Talk to Pegasus about becoming your workforce safety partner.